Payment issues

The card was charged but the service was not received

Check the merchant and transaction status before contacting support.

Do not pay again immediately

The first payment may still be processing. A second payment can create another authorization.

Open the order, subscription or booking history. Some services activate a purchase with a delay.

Save the status, amount, currency, merchant name, date and time.

Send support the amount, currency, merchant, date, time and a screenshot of the status. Support may ask only for the last four digits of the card.

AnyPay care team

Send the service name, amount and transaction time. Never send the full card number, CVV or verification codes.